Implementation
and Installation
Our philosophy behind our implementation methodology revolves
around partnership and client satisfaction. While the overall
processes are very similar, every implementation has unique
client-specific attributes that affect the individual process.
We believe that building a partnership is key to the success.
We assign an implementation project manager to each new client.
The project manager serves as a technical management liaison
between the client and Harbor Technology Group during implementation.
The project manager works to fully understand the client's goals
during and after the implementation and coordinate the resources
to make the implementation a success. This position will continue
until the hardware and software are in a production environment.
The services provided by the project manager fall into two categories:
- Planning and coordination of the delivery
of contracted services
- Regular communication about project status
to key personnel at the client
site and at Harbor Technology Group
Data
Conversion Services
Data Conversions ensures a successful implementation
Because time is your most valuable asset, data conversions
from your existing practice management application should
always be part of a successful implementation plan. At Harbor
Technology Group over half of our installations each year
include some form of data conversion from another practice
management system. Data conversions save your staff time required
to re-key information into the our Practice Management Applications.
We can usually convert patient information, insurance company
information, diagnosis, and procedure information. While many
other software vendors will encourage you to parallel both
systems for some period of time, we’ll consult you to
simply stop using your old system to allow you the ability
to be successful with our product immediately. Call us today
at (800) 258-7150 to find out how Data Conversions can help
make changing practice management systems a rewarding experience.
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Training
Quality training is the best way to unlock your system's
full potential.
Our training department is committed to delivering effective,
reliable software instruction. New clients are provided with
comprehensive, on-site training. In some cases, preparatory
training for representatives sent to one of our facilities
is available. But in most cases, training is conducted on-site,
using your own data to learn the software features and procedures.
Classroom Training
Comprehensive training programs at one of our facilities is
available for employees from your organization.
At Your Site Training
Our software trainers work as an extension of your practice
to ensure that your staff is effectively applying all of the
knowledge that they have acquired in our initial training
sessions. Generally, a practice will require several "on
site" training sessions to become fully functional on
the system. A session is defined as: a Harbor Technology Group
employee being at your practice for a minimum of two (4) hours
and a maximum of eight (8) hours.
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Software
Support Services
Harbor Technology Group offers full ongoing support for your
system. When you need to be walked through a certain element
of the software or have questions about writing ad-hoc reports,
our support staff will be ready to assist you. We offer an
extended support program with both a support hotline and account
managers. Our support hotline is available five days a week
with extended support hours available. In addition, the hotline
is staffed by customer service specialists that are committed
to your complete satisfaction. Our personal account managers
have the tools and experience necessary to meet your practice's
specialized needs.
With a majority of our personnel devoted to client services,
Harbor Technology Group is dedicated to delivering personalized
customer support.
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Networking
Provides complete and comprehensive data communication service
to the healthcare community. Harbor Technology Group has extensive
experience in designing, configuring, and implementing wide
area, local, and simple peer-to-peer networks to meet specific
client needs. Our experience working with the nation's top
EDI clearinghouses qualifies us to handle any size project.
Our network consulting and planning services allow us to analyze
clients' current network structure and recommend strategies
for enhancing performance and accommodating growth. Hardware
expertise, coupled with our software's open platform portability,
allows us to configure a system and/or network uniquely tailored
to your specifications.
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Consulting
Services
Due to the growing need for more efficiency in delivering
and managing healthcare, Innovative Healthcare Resources offers
a variety of healthcare consulting services to assist your
clinic or practice in meeting challenges in the next century.
Communication and information technology - the speed, direction
and amount of information flow - are radically changing your
roles and work environment. We can help your practice in this
transition.
Our consultants have decades of experience in healthcare administration
with an emphasis in health information and practice management.
We offer expertise in the areas of office flow management,
medical records and practice management information systems.
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Practice
Management Consulting
We provide a complete medical practice assessment focusing
on office flow, billing, collections, internal controls and
management techniques. A comprehensive overview of your office
will allow us to provide assistance where needed:
Reviewing and/or creating a policy and procedures
manual
Developing plans for managing and controlling
accounts receivable
An organized internal structure is crucial to
the success of any healthcare practice. We will improve your
office flow and help you establish internal controls that
will help your practice run smoother on a daily basis.
Our consultants realize the importance of maintaining a high
level of patient satisfaction. We will help you improve customer
service in all areas ranging from front office patient check-in
to answering the telephone. With our assistance and your dedicated
staff, your patients will receive the quality service they
deserve.
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Health
Information Administration Consulting
Our consultants will give you the security of knowing that
external licensing, accreditation or certification requirements,
and other regulations are being met by:
Developing a compliance plan to ensure HIPAA compliance
Developing procedures to ensure that medical record data supports
the claim
Analyzing the accuracy and consistency of CPT-4 and ICD-9-CM
coding
Evaluating the data integrity in computerized patient record
systems
Our consultants also offer coding seminars in
ICD-9-CM, CPT, and ICD-10 to ensure that your staff is familiar
with basic coding procedures. These seminars will assure proper
documentation and, among other things, help your practice
avoid FCA prosecution.
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